Privacy Policy

Last updated: November 14, 2025

1. Introduction

Welcome to GraniteShore Lotto ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to our website and all services offered by GraniteShore Lotto and is in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, or contact us.

The personal information we collect may include the following:

Personal Identification Information: Name, email address, and phone number.
Provincial Information: Your province or territory of residence, to ensure compliance with local age and participation regulations (e.g., 18+ or 19+).
Account Data: Usernames, passwords, and other security information used for authentication and access.
Technical Data: We may also collect non-personal information, such as browser type, IP address, and operating system, to improve our site's functionality. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To create and manage your account.
To process your transactions and fulfill your orders for ticket details.
To communicate with you, including responding to your inquiries and sending service updates.
To comply with legal and regulatory obligations, such as age verification.
To monitor and analyze usage and trends to improve our website and services.
To ensure the security and integrity of our platform.

4. How We Protect Your Information

We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information. Your data is stored on secure servers, and all sensitive information is transmitted via Secure Socket Layer (SSL) technology.

While we have taken reasonable steps to secure the personal information you provide, please be aware that no security system is impenetrable, and no method of data transmission can be guaranteed against interception.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you (e.g., payment processors), so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Your Rights (Your Data Choices)

In accordance with Canadian privacy laws, you have certain rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request the correction of any inaccurate or incomplete information.
Right to Withdraw Consent: You may withdraw your consent to our collection and use of your information at any time, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for individuals under the legal age for lottery participation in their province (18+ or 19+). We do not knowingly collect personal information from individuals below this age. If we become aware that we have collected data from an ineligible person, we will take steps to delete that information immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last updated" date at the top of this page. We encourage you to review this policy frequently to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 123 Harbourview Road, Toronto, ON, Canada M5J 2N8